Member Experience Representative

(Branch Teller) Position available:

Cambridge Branch

Valley Credit Union, Nova Scotia, is a full-service financial institution with 7 branch locations, 62 employees, and over $ 280 Million in assets. Located in Nova Scotia, within the Beautiful Annapolis Valley.

• Do you pride yourself in accuracy and attention to detail?
• Are you interested in future advancement and progression opportunities?
• Are you looking for a supportive team environment?
• Will you go the extra mile?

If this describes you, keep reading...

Reporting to the Member Experience Coordinator, the Member Experience Representative is responsible for providing counter and telephone service to current and prospective customer-owners; processing financial transactions including daily balancing of cash and transactions; presenting and explaining a basic number of credit union products and services; cross-selling credit union products and services and assisting them to utilize these products and services

Specific Accountabilities:

· Provides account services to customer-owners by receiving and processing financial transactions including opening and closing of accounts; cashing cheques; deposits and withdrawals; transfers between accounts; utility payments; stop payments orders; holds on accounts; wire transfers, calculating foreign and domestic exchange, certifying cheques, processing loan payments, processing cheque orders, issuing travelers cheques, money orders, drafts, and other negotiable instruments. Balances cash drawer and daily transactions. Investigates and resolves out-of-balance conditions.

· Answers questions regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting customer-owners to make the most effective usage of service offerings.

· Resolves customer-owner problems and complaints; takes action to reconcile discrepancies in records and accounts within assigned limits or referring the customer-owner to another employee as appropriate.

· Proactively cross sells on the benefits of utilizing other credit union services by answering inquiries; actively informing current and potential customer-owners on basic credit union products and new services and products; ascertaining customer-owner needs and referring more complex requests for information and assistance to appropriate branch staff.

· Removes deposits from and balances cash in night depository and/or ATM.

· Opens and closes safety deposit accounts. Reviews safety deposit procedures with new customer-owners. Controls customer-owner entrance within the vault area. Prepares and maintains required files.

· Performs a variety of general office tasks including typing, filing (signature cards and other credit union documents), answering the telephone, checking reports, and other general office administration.

· Assists and backs-up other team members and completes other duties as assigned.

· Adhere strictly to Anti-Money Laundering and Terrorism Financing (AMLTF) compliance

· Contributes towards Valley Credit Union Strategic planning by participating in and providing input to branch staff meetings. Also, by supporting initiatives proactively and positively.

Qualifications:

The Member Experience Representative will have successfully completed a high school diploma or GED plus have up to one year’s related experience and/or training; or equivalent combination of education and experience.

Previous Banking Experience Considered an Asset

We Offer:

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development.
• Competitive compensation and benefits with performance-based initiatives.
• Generous benefit package including Flexible Health and Dental Plan, sick time, personal days and up to 6% contribution with employer match in a Defined Contribution Pension Plan.
• Additional employee perks including but not limited to: Wellness Credit and reduced rates on employee loans/mortgages and no service fee banking.

If you are interested in joining a Team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to, Human Resources department

All offers of employment are condition upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal records and credit checks.

Valley Credit Union is an equal opportunity employer, who embraces diversity, all persons regardless of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/ or expression, are encouraged to apply. This opportunity is only available for candidates legally entitled to work in Canada.

Applications will be accepted until the position is filled, only those selected for an interview will be contacted.