Member Experience Representative

Valley Credit Union is a full service financial institution with 7 branch locations, 65 employees, and over $188 Million in assets. Located in the beautiful Annapolis Valley, Valley Credit Union has an immediate need for Full Time Member Experience Representatives to support our 7 branches.

 Do you enjoy interacting with people?
 Are you interested in future advancement and progression opportunities?
 Would you like to make an impact with meaningful work?
 Do you see people first, not a number?
 Can you pride yourself in accuracy and attention to detail?
 Are you looking for a supportive team environment?
 Will you go the extra mile?

If this describes you, keep reading...

Duties may include, but are not limited to:

  • Greeting and assisting members
  • Identifying appropriate products and services to best suit each member’s needs
  • Processing transactions and bill payments
  • Having meaningful conversations
  • Providing the best possible member experience via phone, online, or in person
  • Balancing cash
  • Reaching out to our members we don’t see on a regular basis
  • Providing support

Qualifications include:

  • Completion of high school or GED and at least one year of related experience
  • Exceptional communication skills
  • Excellent interpersonal skills
  • Customer service oriented
  • Demonstrated accuracy and attention to detail
  • Ability to travel throughout branches, providing coverage as needed
  • Experience working in the financial industry considered an asset
  • Diploma in Business Administration/Financial Services considered an asset

Do you feel this is the right role for you? Please express your interest by email to; Please reference #MER-004-2020 in the subject line.


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