COVID-19 Update


Member Notice. Post updated April 3, 2020


Rather than visit our branches, we ask you please use our ATMs, online banking, mobile app, and telelphone banking services whenever possible. Please contact your branch for assistance or to be set up for access to any of these safe and convenient self-serve options


FREE transactions for YOU

During the months of April and May we are offering FREE online bill payments and 15 extra FREE transactions on select accounts. Learn more

Current branch capacity:

Greenwood, Cambridge and New Minas Locations

  • These three branches remain open to members for teller service from 11:00 AM– 3:00 PM, Monday to Friday.
  • During open hours, we will be limiting access to just four members at a time for teller service.
  • Staff remain available by phone or appointment between 9:30 am and 5:00 pm.
  • ATM’s will remain available 24/7 for deposits, withdrawals, transfers, and other services.

Hantsport, Canning, Middleton, Bridgetown

  • Teller services have been suspended in these four branches and they are not open to the public.
  • Staff remain available by phone or appointment between 9:30 am and 5:00 pm.
  • In-person (non-teller) services remain available by appointment only. We will be vigilant about physical distancing and will not be open to the public, discontinuing “teller” service.
  • ATM’s will remain available 24/7 for deposits, withdrawals, transfers, and other services.. 
  • Access to safety deposit boxes will be by appointment between 11:00AM – 3:00PM.
Book an appointment now

Commercial Banking

  • Staff remain available by phone or appointment between 9:30 am and 5:00 pm.

A message from our CEO

Fequently asked questions:

Why is Valley Credit Union limiting access to branches? Expand/Collapse

As we know, the situation and guidance provided by provincial and federal health authorities is changing daily. Currently, we have suspended public access and teller service in our smaller branches and have limited it to between 11:00 am and 3:00 pm, Monday to Friday, in our New Minas, Cambridge, and Greenwood Branches only.

We remain availble by phone, email, and appointment between 9:30 am and 5 pm in all branches.

It is possible we may need to make further changes to how we serve you during the course of this pandemic, to protect the health and safety of our members and staff. Refer to this page for current and up to date information.

How can I take care of my banking needs from home? Expand/Collapse

Yes! With secure access to teh internet, you can complete most of your banking needs from anywhere, including depositing cheques using our Deposit Anywhere feature, transferring funds, sending e-transfers, or paying your bills.

Our electronic services and mobile apps provide 24/7 access to your accounts. Call your branch if you require assistance activating online or mobile banking.

What can I do if I need assistance financially as a result of Covid-19? Expand/Collapse

Valley Credit Union is here to help our members weather the impact of the health crisis. We have a pandemic payment relief program to assist current borrowing members facing financial hardships. If you have been affected financially, we would like to hear from you and work with you to find a solution.

Please call your branch for more information.

How do I find out if I qualify for payment relief? Expand/Collapse

We will work with members one on one to understand your unique financial situation and how you've been impacted by Covid-19 in order to determine if you qualify for relief measures.

Please call your branch for more information.

Will a mortgage or loan deferral be interest free? Expand/Collapse

A mortgage or loan payment reduction or deferral may be granted for up to six months from the time you need assistance, however, the interest will continue to accrue. As a result, the amortization may be extended, or you may choose to make slightly higher payments when the deferral period is over.

Please call your branch for more information.

Do I have to go to the branch to complete my mortgage renewal? Expand/Collapse

No. You may simply call or email us to ensure renewals of existing products and services are processed.

Please call your branch for more information.

Do I have to go to the branch or complete a loan application to receive help? Expand/Collapse

In most cases you may simply call or email us. For loan relief conversations, we will need to speak with all existing borrowers, co-borrowers, co-signers or guarantors.

Please call your branch for more information.


Financial support

We are launching a pandemic payment relief program to support our members who are negatively impacted or facing financial uncertainty or vulnerability due to the COVID-19 pandemic. This includes a payment deferral program for up to six months for both personal and commercial mortgages and other loans. We are developing a simplified process to deal with your requests. To learn more, please contact your home branch.

Book an appointment now

Your health and safety are important to us

We recognize that COVID-19 is of serious concern for everyone and want to assure our members Valley Credit Union is taking care to safeguard the health and well-being of our members, employees, and their families.

Therefore, we respectfully ask you DO NOT visit our branches if either of the following apply:

      • You, a family member, or anyone with whom you have been in close contact have travelled outside of Canada and recently returned, or
      • You are feeling unwell or experiencing cold or flu symptoms.

We ask all members to take advantage of our ATMs, online banking, mobile app, and telephone banking services instead of coming into the branch. Watch this video for a preview of how it works. These electronic banking services offer you a safe, secure, and easy way to complete your day-to-day banking needs such as:

You must be signed up for MemberDirect® to access our numerous electronic banking services. If you are not yet signed up, call your branch and we will be happy to assist you. For more information on how to use our digital banking services please contact your branch.

Head Office 902-538-4510 Wealth Office 902-538-4070
Bridgetown Branch 902-665-2545 Cambridge Branch 902-538-3905
Canning Branch 902-582-7655 Greenwood Branch 902-765-3342
Hantsport Branch 902-684-3274 Middleton Branch 902-825-6876
New Minas Branch 902-681-6884
Book an appointment now
TeleService: 1-800-963-4848 (CU number 263)
1-902-493-4800 (outside north America)
Email: vcu.admin@valleycreditunion.com
Facebook: https://www.facebook.com/valleycreditunion/
Twitter: https://twitter.com/ValleyCU

We also want to assure you that we are taking additional precautions to keep our branches clean including implementing deeper cleaning procedures and are in the process of providing additional hand sanitizers. We are actively monitoring the situation and will take guidance from public health authorities.

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Nova Scotia’s Public Health
World Health Organization
Government Travel Advice and Advisories

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.


We’re all in this together. Be safe.

 

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