COVID-19 Update


Page updated May 16, 2020

We miss you. But please don't visit :)

Rather than visit our branches, we ask you please use our ATMs, online banking, mobile app, and telelphone banking services whenever possible. Please contact your branch for assistance or to be set up for access to any of these safe and convenient self-serve options

Branch open hours and service availability:

Greenwood, Cambridge, New Minas, and *NEW* Middleton

  • Service by phone, email, or appointment between 9:30 am and 5:00 pm
  • Open to public Monday to Friday from 11:00 AM to 3:00 PM and, additionally, between 10:00 AM and 11:00 AM on the 3rd last business day of the month, a.k.a. "cheque day"
  • ATM’s will remain available 24/7

Hantsport, Canning, and Bridgetown

  • Service by phone, email, or appointment (non-teller services only) between 9:30 am and 5:00 pm
  • Temporarily closed to the public
  • ATM’s will remain available 24/7

Commercial Banking

  • Staff remain available by phone, email, or appointment between 9:30 am and 5:00 pm.
Book an appointment now


Small business relief programs

Canada Emergency Business Account (CEBA)

Small Business Loan Guarantee Program: COVID-19 Response Stream




A message from our CEO




Financial support for individuals

FREE transactions for YOU

We have a number of payment relief options to support our members financially impacted by the COVID-19 pandemic. To learn more, please contact your home branch.

Receiving EI or CERB support payments form the CRA? You can get your payments faster by signing up for direct deposit from within you credit union online account. Here's how: CRA Direct Deposit

Book an appointment now



Your health and safety are important to us

We recognize that COVID-19 is of serious concern for everyone and want to assure our members Valley Credit Union is taking care to safeguard the health and well-being of our members, employees, and their families.

Therefore, we respectfully ask you DO NOT visit our branches if either of the following apply:

      • You, a family member, or anyone with whom you have been in close contact have travelled outside of Canada and recently returned, or
      • You are feeling unwell or experiencing cold or flu symptoms.

We ask all members to take advantage of our ATMs, online banking, mobile app, and telephone banking services instead of coming into the branch. Watch this video for a preview of how it works. These electronic banking services offer you a safe, secure, and easy way to complete your day-to-day banking needs such as:

You must be signed up for MemberDirect® to access our numerous electronic banking services. If you are not yet signed up, call your branch and we will be happy to assist you. For more information on how to use our digital banking services please contact your branch.

Head Office 902-538-4510 Wealth Office 902-538-4070
Bridgetown Branch 902-665-2545 Cambridge Branch 902-538-3905
Canning Branch 902-582-7655 Greenwood Branch 902-765-3342
Hantsport Branch 902-684-3274 Middleton Branch 902-825-6876
New Minas Branch 902-681-6884
Book an appointment now
TeleService: 1-800-963-4848 (CU number 263)
1-902-493-4800 (outside north America)
Email: vcu.admin@valleycreditunion.com
Facebook: https://www.facebook.com/valleycreditunion/
Twitter: https://twitter.com/ValleyCU

We also want to assure you that we are taking additional precautions to keep our branches clean including implementing deeper cleaning procedures and are in the process of providing additional hand sanitizers. We are actively monitoring the situation and will take guidance from public health authorities.

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Nova Scotia’s Public Health
World Health Organization
Government Travel Advice and Advisories

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.

We’re all in this together. Be safe.




Fequently asked questions:

Why is Valley Credit Union limiting access to branches? Expand/Collapse

As we know, the situation and guidance provided by provincial and federal health authorities is changing daily. Currently, we have suspended public access and teller service in our smaller branches and have limited it to between 11:00 am and 3:00 pm, Monday to Friday, in our New Minas, Cambridge, and Greenwood Branches only.

We remain availble by phone, email, and appointment between 9:30 am and 5 pm in all branches.

It is possible we may need to make further changes to how we serve you during the course of this pandemic, to protect the health and safety of our members and staff. Refer to this page for current and up to date information.

How can I take care of my banking needs from home? Expand/Collapse

Yes! With secure access to teh internet, you can complete most of your banking needs from anywhere, including depositing cheques using our Deposit Anywhere feature, transferring funds, sending e-transfers, or paying your bills.

Our electronic services and mobile apps provide 24/7 access to your accounts. Call your branch if you require assistance activating online or mobile banking.

What can I do if I need assistance financially as a result of Covid-19? Expand/Collapse

Valley Credit Union is here to help our members weather the impact of the health crisis. We have a pandemic payment relief program to assist current borrowing members facing financial hardships. If you have been affected financially, we would like to hear from you and work with you to find a solution.

Please call your branch for more information.

How do I find out if I qualify for payment relief? Expand/Collapse

We will work with members one on one to understand your unique financial situation and how you've been impacted by Covid-19 in order to determine if you qualify for relief measures.

Please call your branch for more information.

Will a mortgage or loan deferral be interest free? Expand/Collapse

A mortgage or loan payment reduction or deferral may be granted for up to six months from the time you need assistance, however, the interest will continue to accrue. As a result, the amortization may be extended, or you may choose to make slightly higher payments when the deferral period is over.

Please call your branch for more information.

Do I have to go to the branch to complete my mortgage renewal? Expand/Collapse

No. You may simply call or email us to ensure renewals of existing products and services are processed.

Please call your branch for more information.

Do I have to go to the branch or complete a loan application to receive help? Expand/Collapse

In most cases you may simply call or email us. For loan relief conversations, we will need to speak with all existing borrowers, co-borrowers, co-signers or guarantors.

Please call your branch for more information.
 

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