Contact Us

Head Office

Head Office Staff Directory


Telephone Banking

TeleService: 1-800-963-4848
Outside North America:1-902-493-4800

credit union number: 263


Report Lost or Stolen Cards

Debit Cards:
During business hours please contact your branch directly.

Outside of business hours please call 1-888-277-1043

Collabria Financial credit card:
Canada and US 1-855-341-4643

International collect 1-647-252-9564

Financial Management Team

Local: 902-538-4070
Toll Free:1-866-806-1399



Bridgetown 902-665-2545
Cambridge 902-538-3905
Canning 902-582-7655
Greenwood 902-765-3342
Hantsport 902-684-3274
Middleton 902-825-6876
New Minas 902-681-6884

Business directory



Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members, and to the general public. It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you. If you are not satisfied with how the credit union is handling your complaint, you can take your complaint to the third party Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the complainant however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on credit.

Learn more          Complaints form


Head Office Staff Directory

Title Name Extension Email
Accounting Clerk Rebecca Coleman ext. 4512
Administrative Assistant Tammy Lutz Opt# 0
Branch Operations Officer Holly Vienot-Turner ext. 4504
Commercial Relationship Manager Christy Bishop ext. 4503
IT Manager Randy Kee ext. 4531
Manager, Credit Risk Glenn Jordan ext. 4520
Manager, Human Resources Nicole Trentelman ext. 4516
Manager, Talent and Member Insight Catharine Herber ext. 4514
Marketing Specialist Andrea Peach ext. 4571
President & CEO Len Ells ext. 4523
Senior Commercial Relationship Manager Heather Montgomery ext. 4530
Senior Vice President, Finance Denise Morine ext. 4521
Vice President, Lending Steve Groves ext 4522

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