The successful candidate will be responsible for day-to-day operational activities of help-desk support, network administration and systems at Valley Credit Union.

Reporting to the IT Manager, as a member of our Information Technology team, the Systems Administrator will provide a full range of IT services to support our operations within the Annapolis Valley, from Hantsport to Bridgetown.

Key Responsibilities (the position):

• Troubleshooting issues across several technology areas including Windows 10/11, Linux, and Mac OS environment, Microsoft Office365, FTP access, networks, hardware, and desktop application issues.
• Have a strong working understanding of Microsoft Server and DELL/VMWare. Responsible for daily administrative duties involved in supporting, maintaining, monitoring, and tuning a virtual server. Manage backups of all servers and systems at production and failover sites.
• Experience with a range of technologies: Windows 10/11; VOIP; and desktop/laptop imaging
• Excellent analytical, mathematical, and creative problem-solving skills with exceptional organization skills.
• Making routine decisions and recommendations using established guidelines, procedures, or polices. Resolving issues of a routine nature working under general supervision.
• Responding to and resolving incidents and service requests for workstation services; providing front-line IT Help Desk support including Desktop/Laptop, Phone/Voice System, Wireless devices, Printers.
• Provide support and maintenance of end user device hardware and software environments, including diagnosis, repair, and upgrade activities.
• Completing employee workstation setup and moves, including on-site or off-site as required, machine images and upgrading machines as required.
• Monitoring our ticketing system to ensure problems and issues are being addressed in a timely manner.
• Workday is 8:30 to 4:30 Monday to Friday, this position may be required to work the occasional evening or weekend hours.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security; monitor and maintain backup system.
• Perform off-hour maintenance and support for server, system, and network updates and system patches as required.
• Administrate various servers including Domain Name Service (DNS), Internet Information Systems (IIS), including maintenance of Active Directory structure, Group Policy, user security, security updates, hardening standards, and patches.
• Completes other duties as assigned.

Successful Candidate will possess the following qualifications:

• Certifications would be considered an asset:
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft 365 Fundamentals
  • VMware Certified Associate
• 3-5 years’ experience in an IT Support (Help Desk/Service Desk) operational role
• Degree or College Diploma from a recognized post-secondary institution
• Experience with a range of technologies: Windows 10/11; Microsoft Office365; VOIP; and desktop/laptop imaging
• Have a strong working understanding of Microsoft Server and DELL/VMWare. Responsible for daily administrative duties involved in supporting, maintaining, monitoring, and tuning a virtual server.
• Excellent problem-solving skills, with a real passion for technology and a desire to help people.
• Flexibility and adaptability to be responsive to support requests while balancing daily tasks and responsibilities
• Excellent analytical, mathematical, and creative problem-solving skills with exceptional organization skills
• Excellent communication and listening skills.
• Must have a valid driver’s license, and own a vehicle, as this position will be required to support the branches throughout the Valley.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development opportunities
• Competitive compensation and benefits with performance-based incentives
• Generous benefit package including a Flexible Health and Dental Plan and up to 6% contribution with employer match in a Defined Contribution Pension Plan
• Additional employee perks include but not limited to wellness credit; and reduced rates on employee loans/mortgages and no service fee banking.

We are an equal opportunity employer, all persons regardless of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/ or expression, will be considered, only those selected for an interview will be contacted.

If you are interested in joining a team that believes in going the extra mile! Please submit your cover letter and resume outlining your qualifications to Human Resources at hr@valleycreditunion.com quoting job number VCU-02-2023-ITSA