Create User Profile

Getting started.

Before you can use the Interac e-Transfer® feature you'll need to create a user a profile and recipient list.

How To Create a User Profile

  1. Log in to online banking at valleycreditunion.com and go to the Transfer Money tab

  2. Select Send an e-Transfer, located on the Shortcuts menu

  3. A new screen will appear, Create Interac e-Transfer Profile

  4. Enter your first and last name and your email address

  5. Click Continue

  6. Your profile is now created

 

What you should know:

  • The email address that you have entered will be used to inform you when your transfer has been received or declined.

  • You can update your profile at any time in Online Banking by selecting Update e-Transfer Profile link.

How To Create And Add A Recipient

  1. Go to the Transfer Money tab

  2. Select e-Transfer Recipient List

  3. Select Add a Recipient

  4. Enter the following:  

    • recipient's first and last name

    • recipient's email address

    • preferred language (they will receive emails in this language when you send them money)

    • security question

    • a single-word answer to the question

  5. Click Continue

  6. After verifying that the recipient's information is correct, click Save Recipient

  7. Your new entry can be found by selecting e-Transfer Recipient List

 

What you should know:

  • For your security only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.

  • You can edit recipient's information at any time, or delete a recipient if you no longer need to send them money by email.

If you are not currently signed up for online banking, do not have a personal account or not yet a member, please contact a Valley Credit Union branch for assistance.

 

*There is a non-refundable service fee of $1.50 each time you send an e-Transfer
** Transfer time is dependent on internet and financial institution connectivity
® Trademark of Interac® Canada Inc. is used under license.