Contact Us
24-Hour MemberDirect Technical Support
1-888-CREDIT-U (273-3488)
TeleService Banking:
Valley Credit Union #263
1-800-963-4848
Outside North America:
1-902-493-4800
1-902-493-4800
Valley Credit Union Ltd. 5682 Hwy 1, Waterville Nova Scotia, Canada B0P 1V0
Fax Head Office: 902-538-4529
Phone Head Office: 902-538-4510
Phone Head Office: 902-538-4510
Quick Banking Forms:
1. Direct Deposit Form
2. Automatic Withdrawal Form
Credit Union # 263
Transit/Branch # 12633
Institution # 839
Routing # 083912633
Call Us
Contact us during business hours or send us an email using the form below. You can also use our branch locator for a full listing of branch services, fax numbers, phone numbers, business hours, and holiday closures.
Drop by one of our branches for friendly in-person support with local, honest, friendly financial advice and banking services.
Schedule an appointment online at a time that works for you!
Debit Mastercard® Lost or Stolen?
You're in control of your card with Lock ’N’ Block in online or the mobile banking app. If you need assistance securing your account, we're here to help!
During business hours call: 1-888-277-1043
TeleService: 1-800-963-4848
Outside North America: 1-902-493-4800
Valley Credit Union Institution Number: 263
Collabria 24/7 Cardholder Service
If your credit card is lost or stolen, log into your CardWise account or mobile app to turn off your card, check your transactions, and report it as lost. If you see any suspicious transactions, call Cardholder Service right away to report any fraud.
Canada and U.S.: 1-855-341-4643
International Collect: 1-647-252-9564
Contact Us
Use the form below for general inquiries, branch connections, or comments. Your email will be securely sent to our general mailbox. Do not include account numbers, credit card details, or personal banking info. For website or app issues, include the URL and browser used.
Looking to book an appointment? BOOK HERE
Head Office Contact Information
Main Telephone Number: 902-538-4510 or Toll Free 1-866-990-4044
Valley Credit Union Limited 5682 Hwy 1, Waterville Nova Scotia B0P 1V0
Valley Credit Union Limited (Valley CU) is a member of the Nova Scotia Credit Union Deposit Insurance Corporation (CUDIC), which at $250,000, provides the highest deposit insurance protection in Nova Scotia, Canada. Mortgage License #3000173
© Copyright 2026 Valley Credit Union Ltd. All rights reserved. Serving members in the Nova Scotia Western Zone or Annapolis Valley Region, including but not limited to Annapolis County, Kings County, and Hantsport in West Hants County.
® / ™ Trademarks are owned by, or use is authorized by, the Canadian Credit Union Association and Atlantic Central.
